All sessions are to be paid in full before the actual session date. 

All training sessions are scheduled at the convenience of the trainer and the client. 

It is the client’s responsibility to show up on time for all scheduled sessions. 

In the event the client is unable to attend a scheduled session, it is the client’s responsibility to contact the trainer within 24 hours of the scheduled session. 

In the event your trainer needs to cancel, it is the trainer’s responsibility to contact the client within 24 hours of the scheduled session. 

A minimum of a 24 hour notice is required to reschedule a session to avoid the client losing a session without reimbursement. 

You may only reschedule 3 times in a 90 day period. If you reschedule more than 3 times you will lose your remaining sessions.  

If the client is more than 15 minutes late for a session, the trainer has the option to terminate that session. The fee for the session will remain unchanged without reimbursement. 

All requests for a refund must be documented. It is expected that clients will utilize the sessions bought by the end date of the agreement. If you wish to be considered for a refund, please contact Grindstone Training, coachsperr@gmail.com. Clients will only be refunded for Personal Training sessions under the following conditions: 

 

A physician’s orders signifying that the client can no longer participate in physical activity. 

Extenuating circumstances such as military leave or transfer to another University will also be considered but must be approved by Grindstone Administration.